At Highland Distributors, customer satisfaction is important to us. Should you experience an issue with your purchase, the following policy applies.

1. Return Eligibility

Products may be returned if:

• they are defective;
• incorrectly supplied;
• damaged during delivery;
• not fit for their intended purpose as defined under the Consumer Protection Act.

Returns should be requested within 7 days of receiving your order.

2. Non-Returnable Products

The following products may not be returned unless defective:

• Special order items
• Custom-manufactured products
• Products cut to customer specifications
• Clearance or discontinued stock
• Products that have been used
• PPE that has been worn or used where hygiene regulations apply

3. Condition of Returned Goods

Returned products must:

• be unused where applicable;
• be in original packaging;
• include all accessories;
• include manuals and documentation;
• include proof of purchase.

4.Defective Products

Where a product is found to be defective due to manufacturing faults, Highland Distributors will, in accordance with the Consumer Protection Act:

• repair the item;
• replace the item; or
• refund the purchase price where appropriate.

5. Incorrect Deliveries

If an incorrect product has been supplied, please notify us within 48 hours of delivery.

We will arrange collection and replacement where applicable.

6. Damaged Deliveries

If goods arrive damaged:

• notify us within 48 hours;
• retain all original packaging;
• provide photographs where requested.

7. Refunds

Approved refunds will be processed using the original payment method.

Refund processing may take 5-10 business days, depending on your financial institution.

Delivery charges are non-refundable unless the return is due to our error.

8. Exchanges

Products may be exchanged subject to:

• stock availability;
• the returned item meeting return requirements.

Any price difference will be payable or refunded accordingly.

9. Return Shipping

Where the return is due to:

• defective goods;
• incorrect supply;
• damaged delivery,

Highland Distributors will arrange or reimburse reasonable return shipping costs.

Where the return is due to a customer ordering incorrectly or changing their mind, the customer is responsible for all return shipping costs.

10. Consumer Protection Act

Nothing contained in this Returns & Refund Policy limits any rights afforded to consumers under the South African Consumer Protection Act, 2008.